JOB COMPLETION
If an item is in stock it will be shipped in under 14 days during the summer busy season- quicker at other times. If it needs to be produced, we ask 30 days to complete. We will put your job in line and get to it as fast as we can. Most orders do not take the full 30 days, and are shipped as quickly as possible.

SHIPPING
We ship anywhere. If you are within 100 miles you might consider picking your order up as you will save at least $100. We ship via common carrier and at the lowest rate available, which means you may have to assist the driver in unloading the freight from the back of the truck. If you need lift gate service or inside delivery or anything special, please make sure to tell us when ordering so that arrangements can be made. There will be added charges for added services.

DAMAGES
These products are extremely durable and very rarely suffer any real damage by the carriers. Light scratches can be fixed with a propane torch waived over the scratch for about 30 seconds. If you have Damages, we need to know about them right away and we need pictures for our claim to the freight carrier. Digital are preferred, but any will do as long as we can tell what the damage looks like. We can not settle any freight problems until we get pictures, please make them a priority. In most cases, we can send you a replacement via UPS in a couple of days.

RETURNS
Hopefully, you are thrilled with your purchase and will get many years of use from it, but occasionally we find a customer who is unhappy and wants to return the product. That is not a problem for us. Simply ship the item back -at your expense- and we will issue a prompt refund, minus the outbound shipping costs and a twenty percent restocking fee. (20%of the regular lumber and no returns for expanded lumber sizes or custom sizes) We stand behind our products and know that they are of a very high quality. We will make all efforts to fix whatever problem arises, and we want all our customers happy, so let us know if you have any issues.

Custom Orders can't be cancelled or returned. Once the board is cut, you own it. This includes tongue and Groove, groove and groove, engraving, and any other special work to the board.